ASUS VIVOBOOK 16" LCD BEZEL I - Used

My Tv is like a brand new one now! I had to repair it my self; thanks to YouTube videos I was able too. It just took a long time of course since it was my first time ever repairing it.

This was my first time using ShopJimmy, and I can only hope that the lead takes reviews seriously instead of leaving them unaddressed.

Delivery (5★)
Awesome! The speed depends on your chosen shipping method, but it’s really fast. Given today’s turbulent times—politically and with customs—it took just two days from the US to Germany. The packaging was fine, and under normal circumstances, the contents should arrive intact.

Parts (4★)
They have a great selection of parts, but when something is out of stock, what options do customers have? Sure, you can email them and wait, but why not offer more proactive solutions? Let customers know the order process, potential costs, and give them the choice to proceed. Many cases require urgency, and having a structured restock option would be a great service improvement.

Reputation (5★)
Personally, my experience was flawless, but looking at global reviews, why do customers lose trust so quickly? Have you analyzed that? Before ordering, I searched online to verify if ShopJimmy was legitimate, checking forums and running DMARC lookups. Many customers do this because scams are common, and websites and certificates can be easily faked. Finding ways to reassure customers about your legitimacy and support quality would be beneficial.

Response Time (4★)
Responses typically arrive within 1–2 days, which is okay. However, for urgent cases, a same-day reply would boost trust. Perhaps extend the ticket system to show users how many tickets are ahead of theirs and who is handling their request. Additionally, if a customer replies, their message should automatically be added to the existing email chain for real-time tracking.

Shipping (5★)
Taking pictures of parcels before shipping and sharing them with customers would enhance trust and serve as a backup for your records.

Products (3★)
I couldn’t find information on whether the products are new, used, or where they come from. That’s important for customers. Consider offering different pricing tiers based on condition. If selling used parts, provide certification or quality checks to reassure buyers. Transparency builds trust.

Final Verdict
Would I order again? Yes.

The right parts I needed and I got them fast thumbs up to the my

I ordered some LED strips for our TVs at work that periodically break (after a while one of the original LEDs burns out). The repair went great, and this saves us a huge amount in the long run. These are indeed new units; in the past I'd ordered from another site that advertised new but showed signs of use. This is where I'll shop from now on.

Shipping packaging great and reliable. a great company to do business with. Thank you

Sent in a heavily protected bubble wrap to ensure no damage for a time consuming repair. Success in bringing back to life a 9 year old LED TV and preventing me from having to buy a completely new TV.

First time buying from you and I will be back. Very happy with the online process, tools, followup and all. Thanks!

Second time purchase, fixed 2 TVs over the past 3 years. They even have a step by step video.

The part came quickly and the price was a fraction of the cost for a new part. I'm very happy.

My Tv is like a brand new one now! I had to repair it my self; thanks to YouTube videos I was able too. It just took a long time of course since it was my first time ever repairing it.

This was my first time using ShopJimmy, and I can only hope that the lead takes reviews seriously instead of leaving them unaddressed.

Delivery (5★)
Awesome! The speed depends on your chosen shipping method, but it’s really fast. Given today’s turbulent times—politically and with customs—it took just two days from the US to Germany. The packaging was fine, and under normal circumstances, the contents should arrive intact.

Parts (4★)
They have a great selection of parts, but when something is out of stock, what options do customers have? Sure, you can email them and wait, but why not offer more proactive solutions? Let customers know the order process, potential costs, and give them the choice to proceed. Many cases require urgency, and having a structured restock option would be a great service improvement.

Reputation (5★)
Personally, my experience was flawless, but looking at global reviews, why do customers lose trust so quickly? Have you analyzed that? Before ordering, I searched online to verify if ShopJimmy was legitimate, checking forums and running DMARC lookups. Many customers do this because scams are common, and websites and certificates can be easily faked. Finding ways to reassure customers about your legitimacy and support quality would be beneficial.

Response Time (4★)
Responses typically arrive within 1–2 days, which is okay. However, for urgent cases, a same-day reply would boost trust. Perhaps extend the ticket system to show users how many tickets are ahead of theirs and who is handling their request. Additionally, if a customer replies, their message should automatically be added to the existing email chain for real-time tracking.

Shipping (5★)
Taking pictures of parcels before shipping and sharing them with customers would enhance trust and serve as a backup for your records.

Products (3★)
I couldn’t find information on whether the products are new, used, or where they come from. That’s important for customers. Consider offering different pricing tiers based on condition. If selling used parts, provide certification or quality checks to reassure buyers. Transparency builds trust.

Final Verdict
Would I order again? Yes.

The right parts I needed and I got them fast thumbs up to the my

I ordered some LED strips for our TVs at work that periodically break (after a while one of the original LEDs burns out). The repair went great, and this saves us a huge amount in the long run. These are indeed new units; in the past I'd ordered from another site that advertised new but showed signs of use. This is where I'll shop from now on.